1. Acceptance of Terms
These Terms & Conditions (“Terms”, “Agreement”) constitute a legally binding agreement between you (“Customer”, “you”, “your”) and Tharba (“Tharba”, “we”, “us”, “our”). By accessing or using the website at Tharbaa.com (the “Website”), placing an order, or otherwise using our services/products (collectively, the “Services”), you agree to be bound by these Terms. If you do not agree, you must not use the Website or place an order.
2. Brand and Intellectual Property
All designs, images, logos, patterns, photographs, product names, and other creative materials on this Website are the exclusive property of Tharba. They may not be reproduced, copied, distributed, or used without our prior written consent. Tharba retains full ownership of all intellectual property rights.
3. Eligibility and Account Registration
You must be at least 18 years old (or the legal age of majority in your jurisdiction) to make a purchase or use the Website.
When creating an account or placing an order, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account and password, and for all activities under your account.
4. Ordering and Acceptance
Every Tharba abaya is made to order. Your order is accepted once a confirmation email is sent from Tharba. We reserve the right to cancel or refuse any order under any circumstances, including but not limited to product availability, suspected fraudulent activity, or operational reasons.
5. Order Cancellations
Order cancellations are accepted within two (2) hours of placing the order. After this period, production begins and the order can no longer be modified or cancelled. Please review all measurements, fabrics, and order details carefully before confirming your purchase.
6. Returns and Exchanges
As all Tharba pieces are made to order, we do not accept returns or exchanges once an order is confirmed. This policy ensures the integrity, hygiene, and exclusivity of every custom-made piece.
7. Alterations
Tharba ensures that all sizes and custom measurements are accurately followed before dispatching the order. If any alteration is required, this service is available only within Qatar, subject to pick-up and delivery fees.
Alteration services are not available for international orders.
8. Pricing & Payment
All prices are listed in Qatari Riyals (QAR) unless otherwise specified. The listed price refers to the abaya only and does not include shipping fees. Shipping within Qatar is charged separately and varies depending on the delivery area, while international shipping is available at a flat rate of QAR 150 via DHL. Payment must be made in full at the time of placing the order using the available payment methods on our website. Tharba reserves the right to adjust prices at any time before an order is confirmed.
9. Shipping and Delivery
All Tharba pieces are made to order, with an estimated production time of 2–3 weeks before dispatch. Once your order has been shipped, you will receive a tracking number via email. Tharba is not responsible for shipping delays caused by couriers, customs processes, weather conditions, or any other factors beyond our control. International customers are responsible for any customs duties, taxes, or import fees required by their local authorities. In cases where a delivery is refused or undeliverable, additional shipping fees may apply for re-delivery.
10. Product Details and Representation
We make every effort to display our pieces and their colors as accurately as possible on Tharba. However, as screen settings and monitor displays may vary, we cannot guarantee that your device’s display of any color will be completely accurate. Slight variations in shade or texture may occur due to lighting, fabric characteristics, or digital representation.
11. Promotions and Discount Codes
Promotional codes or offers are valid only under the conditions specified. They cannot be combined, transferred, or applied to previous orders. Tharba reserves the right to modify or withdraw promotions at any time.
12. Amendments
Tharba reserves the right to update or modify these Terms at any time without prior notice. Changes take effect immediately upon posting to the Website. Your continued use of the Website constitutes acceptance of the revised Terms.
13. Contact
For any questions or concerns regarding these Terms & Conditions, please contact us via the contact form.